Due to the COVID-19 pandemic, At Unite Hostel Barcelona we are taking all necessary measures to ensure everyone’s health. We Unite our strength to maintain international health and security.
We have tried to deal with this situation from day one. The safety of our guests and staff is our daily priority.
We follow all the recommendations of the official health authorities and all the necessary measures to stop the spread:
– Our team is alert 24/7 to assist and support our guests and coordinate with local authorities.
– We use cleaning products and protocols, which are effective against viruses in all our rooms, with special attention to high contact items.
– At our building and offices we have increased the frequency of cleaning and disinfecting, with a special focus on the counter at the front desk, elevators, door handles and public bathrooms.
– In our back-office, where our staff works, we have also increased the frequency of cleaning and desinfection.
We recommend you to follow health tips offered by the World Health Organization!
At the following section we inform you about cancellation policy and new offers. Keep reading!
CHANGES AND CANCELLATIONS
Understanding that there is uncertainty around traveling at this time, we would like to offer flexibility to our guests.
If you booked with us directly, you can change your reservation through the link in your confirmation email. Alternatively, contact us on the following email: email@example.com. If you made your reservation through a tour operator, you will need to contact them directly.
– Existing reservations with a Standard rate:
Retain their existing policy
Can be cancelled with no charge up to 24 hours before your scheduled arrival if you booked on our website.
– Existing reservations with a Non Refundable rate and with a check-in date up to December 31, 2020:
Full flexibility to change their stay dates
Please submit a change request, we will offer you a voucher that can be exchanged for another booking before June 30, 2022.
At the time of the new reservation, you will only pay the rate difference, if any. (Subject to availability)
– New reservations:
We have created a specific flexible rate
Changes and cancellations are possible until 24 hours prior to arrival if you book on our website.
From Unite Hostel Barcelona we want to send all our support to all those who have been affected by this situation and thank our staff for their work and dedication they have had at all times. We continue to work to improve and remain more united and stronger than ever.